Return & Refund Policy

Last Updated: October 27, 2026

At Doomhoods, we want you to be happy with your purchase. We take pride in our products and aim to provide a smooth shopping experience. Please read our return and refund policy carefully before placing an order.

1. Returns and Refunds

If you change your mind about a purchase, you may have cancellation or return rights under applicable consumer protection laws.

For UK customers, most online purchases can generally be cancelled within 14 days of receiving the goods, subject to legal exceptions. Customers must notify us of their intention to cancel within the applicable period. Returned items should be sent back within the legally required timeframe and must be handled with reasonable care.

We may be unable to accept returns for reasons outside our legal obligations, including where an item has been used beyond what is necessary to inspect it or has been damaged by the customer.

If you have ordered the wrong product, selected the wrong option, or no longer want your purchase, please contact us to discuss your options.

2. Damaged or Defective Items

If your hoodie or another product arrives damaged, defective, or not as described, please contact us as soon as possible at:

Email: help@doomhoods.com

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the damage or defect

• Photographs of the packaging, if relevant

We may request additional information to help assess the issue.

If your item is faulty or does not conform to the contract, you may be entitled to a repair, replacement, refund, or another remedy under applicable consumer protection laws. We will work with you to resolve the issue appropriately.

3. Delivery Issues

If your order arrives with visibly damaged packaging or a damaged product, please take photographs where possible and contact us at help@doomhoods.com.

If your delivery is delayed, appears to be lost, or has not arrived, please contact us so we can investigate with the relevant delivery provider.

Delivery delays do not automatically remove any consumer rights you may have under applicable law.

4. Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order, please contact help@doomhoods.com with your order number and a description of the issue.

Photographs of the items received and packaging may help us investigate. Where an error is confirmed, we will work to arrange an appropriate resolution.

5. Refund Processing

Where a refund is approved or legally required, it will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by law.

Processing times may vary depending on your bank or payment provider. We will provide any applicable refund confirmation once it has been processed.

6. Contact Us

For questions about returns, refunds, damaged products, delivery issues, or incorrect orders, please contact:

Doomhoods
Email: help@doomhoods.com

Please include your order number in all enquiries so we can assist you more efficiently.

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited under applicable law.